Covid-19 Return & Refunds Policy
COVID-19 Refund & Returns Policy update: 2020/03/06
In light of the recent Covid-19 event in our country, we believe in practicing safety hygienic measures to protect our business, family and friends to prevent the further spread of the disease. Our company will not be accepting returns and refunds from this period onwards without consultation and approval.
Spike-it follows a very strict Protocol in line with World Health Organisation guidelines to stop the spread of the novel virus. All orders are disinfected upon arrival and again before dispatched. The Courier Guys have strict measures in place for us to follow and is the Buyers responsibility to take notice and follow these guidelines carefully.
Any items sent back without approval will not be accepted, should you wish to replace a defective item please send proof with pictures to our whatsapp 071 155 1101 in which we will inspect it and notify you if accepted or not. This is to ensure safety and health preventive measures. Orders already dispatched / enroute, cannot be returned / cancelled unless correct health protocols and guidelines are followed as stipulated to be eligible for refund, Failure to do so Spike-it will decline / reject any returns / refunds if guidelines are not followed correctly.
A refund will attract a 20% handling fee of total invoice for cancellations if approved and sent back to seller within 7 days of approval date at buyers expense after consultation with the seller. We ask you to please disinfect every item/unit with proof of picture & video before dispatching the item to the address provided upon approval as part of safety health measures and goodwill.
No Refunds shall be accepted for orders sent through for colouring or modifications such as galvanizing, powder coating and epoxy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sent back at buyers expense to sellers address provided upon approval with receipt or proof of purchase within 7 days of approval date. You are to further provide proof that the item has been disinfected with minimum 70% alcohol as advised by the World Health Organisation (WHO)
Any item that is returned more than 7 days after approval date will not be applicable for a refund and remains the buyers responsibility to do so.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your banking details or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank manager, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted up to 2 months waiting period.
If you’ve done all of this and still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof of picture to email@example.com or whatsapp on 071 155 1101
To return your product, you should courier your product to the address we provide upon consultation and approval.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged / deliver your order to reach you, may vary. We offer a standard rate and shipping fees may vary and change without notice. We will not be held responsible for delays that may arise due to unforeseen circumstances and delivery times may change without notice.
If you are shipping an item over R1000.00, you should consider purchasing a shipping insurance. We don’t guarantee that we will receive your item and will not be held liable for any losses, costs and damages that may occur during delivery once it is dispatched.
We advise our buyers to choose carefully before purchasing any items and avoid making any wrong decisions as we will not be held reliable for buyers actions therefore no refund shall take place once payment is received, dispatched with proof of waybill and delivered, it is the buyers responsibility to follow through the full process. Spike-it will not be held responsible for any bad judgements on buyers behalf and may refuse refund requests unless the buyer follows through the full process according to Spike-it refund policy and approved.
Any person may not request a refund while the order is enroute for delivery to buyers address until it is delivered, inspected, consulted and approved by us to be returned at buyers expense within 7 days of approval date. No person shall interrupt the delivery process and any actions done by the buyer means we will not be held accountable nor liable for any losses and damages. It is therefore the buyers responsibility after the order is dispatched. Should the buyer refuse the delivery, they are to notify us right away and provide us a valid reason for cancellation and failure to do so within 7 days period of delivery/refusal date does not qualify for a refund. Should the buyer fail to follow correct procedures as stipulated by Spike-it, then Spike-it has full right to reject your request for a Refund.
Payments upon order
No orders will be processed / dispatched until payment cleared and we will not be held responsible for buyers actions sending payment to wrong account. It is the Buyers responsibility to ensure correct payment is made to correct account in due time. All orders are to be paid upfront and items that needs to be sent for colouring and modifications will only be done once payment received and cleared. Should the items be used already then no refund will be valid.
It is the clients responsibility to take note of our company policy on our website before purchasing any items through Spike-it therefore we will not be held responsible for any losses, damages, costs or disputes that may arise from a sale. Spike-it follows a good code of ethics and should the buyers actions toward the company give us reasons to believe that the buyer acted in bad faith or attempted to defraud/harm/threaten the company directly or indirectly with evidence as well as known cyberbullying, then Spike-it has full right to reject any refunds or requests and discontinue business with the buyer in future.
By purchasing any items through Spike-it, the buyer approves and respects our company policy. Should the client not be made aware of our company policy upon purchasing through Spike-it in which we will not be held responsible for their actions, we therefore advise our buyers to exercise precaution and safety measures to read through company policies before purchasing any items in future.